Shopping Guide
You Can Browse the Categories and Subcategories in the 'collections' Section of Our Site or Search Directly by Typing Keywords Such As Product Name and Color in the Search Bar.
Certainly! by Clicking on the 'heart' Icon on the Page of the Products You Like, You Can Add the Products to Your Shopping Cart and Access Them Easily Later.
On the Product Pages, Stock Availability for Each Size Is Clearly Stated. If a Size Is Out of Stock, That Size Option Will Be Greyed Out.
Yes, you can use the guest payment option to complete your shopping quickly. However, creating an account will make it easier for you to track orders and save your shipping information.
Return & Exchange
As Nihal Koç, We Aim to Offer Products That You Will Be Happy to Buy. You Can Return Unused and Unused Products Within 14 Days From the Date of Purchase.
To Initiate Your Return, Please Contact Us on Our 'contact' Page and Request a Refund. You Can Deliver the Product to Us with the Shipping Information We Will Send You.
Except for Cases Such As Product Error or Wrong Product Delivery, the Return Shipping Fee Is 100₺ for Products Under 1500₺ and Is Borne by the Customer.
Unfortunately, We Do Not Do Direct Exchanges. However, You Can Return Your Existing Product and Purchase the New Product Separately. This Makes the Process Faster and Error-free for Both You and Us.
Payment Options
You Can Shop at Nihal Koç with Credit/debit Card (visa, Mastercard) Via the Secure Payment System.
Definitely. Our Payment Page Is Protected by 256 Bit Ssl Certificate. Your Card Information Is Not Stored in Our System, but Is Processed Through Secure Payment Institutions.
Yes, If You Have a Campaign Coupon Code, You Can Instantly Benefit From the Discount by Entering the 'coupon Code' Section on the Cart Page.
If Your Payment Transaction Fails for a Reason Originating From Your Bank, Your Order Will Not Be Created. Please Try Again After Checking Your Card Information and Balance. If the Problem Persists, You Can Contact Your Bank.
Order From Nihal Koç
You Can Complete Your Order in a Few Easy Steps: Add the Product You Like to the Cart, Click the 'go to Cart' Button, Enter Your Delivery and Billing Information, and Make Your Payment Through Our Secure Payment Page. We Will Notify You by Email When Your Order Is Confirmed.
Yes, We Will Send You an Email with a Tracking Number Once Your Order Has Been Shipped. with This Number, You Can Instantly Track the Status of Your Order on the Cargo Company's Website.
You Can Request Changes or Cancellations While Your Order Is Still in the 'preparing' Phase. to Do This, Please Contact Our Customer Service As Soon As Possible. Unfortunately, This Process Is Not Possible After Your Order Has Been Shipped.
Please Don't Worry. in Such a Case, Please Contact Us Immediately Via Our 'contact' Page by Taking Photos of the Product Inside the Package. After Receiving the Necessary Information and Photos, We Will Send You Your New Product or Initiate Your Return As Quickly As Possible.
